Privacy Policy
Last updated: March 2025
At lorendrixa, we take your privacy seriously. We're not just saying that because it's required—we genuinely care about how your information is handled. This policy explains what we collect, why we collect it, and what choices you have.
Look, privacy policies can be boring. But this one matters because it's about your data and your rights. We've tried to make it as straightforward as possible while still covering everything required under Australian Privacy Principles and the Privacy Act 1988.
Who We Are
lorendrixa operates from Shop 2 Royal Bayside, 2 Horton Street, Port Macquarie 2444, NSW, Australia. We provide financial analysis education to individuals across Australia who want to understand financial concepts better. That's our primary business—nothing hidden, nothing complicated.
When you interact with our platform at lorendrixa.com, you're dealing directly with us. We're accountable for how your personal information is managed throughout our relationship.
Information We Actually Collect
Let's be specific about what data we gather and why. We don't collect things just because we can—each piece serves a purpose.
Information You Give Us Directly
- Your name and contact details when you reach out or enrol in courses
- Email address for communication and account management
- Phone number if you provide it for support purposes
- Educational background and learning goals to personalize your experience
- Payment information processed securely through third-party providers
- Questions, feedback, and correspondence you send our way
Technical Information Collected Automatically
Like most websites, ours collects certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve functionality and understand what content works best.
Cookies help us remember your preferences and keep you logged in. You can control these through your browser settings, though some features might not work as smoothly if you disable them entirely.
How We Use Your Information
Here's where your data actually goes and what we do with it. No vague language—just honest explanations.
| Purpose | What This Means |
|---|---|
| Providing Educational Services | Delivering course content, managing your enrolment, and tracking your progress through learning materials |
| Communication | Responding to your questions, sending course updates, and providing support when you need it |
| Platform Improvement | Analyzing how people use our site to make it better, fix problems, and add features that actually help |
| Legal Compliance | Meeting our obligations under Australian law, including tax and business regulations |
| Security | Protecting your account, preventing fraud, and keeping our platform secure for everyone |
Important Note: We don't sell your personal information to third parties. We never have, and we're not planning to start. Your data isn't a product we're shopping around.
Sharing Your Information
Sometimes we need to share certain information with other parties. But it's limited, controlled, and always for specific reasons.
Service Providers We Work With
We use trusted third-party services to handle specific functions—payment processing, email delivery, hosting infrastructure. These providers only get access to the data they need to perform their specific service, and they're bound by confidentiality agreements.
Legal Requirements
If Australian law enforcement or regulatory bodies request information through proper legal channels, we'll comply. We might also disclose information if necessary to protect our rights, your safety, or others' wellbeing in genuine emergency situations.
Business Transitions
Should lorendrixa ever merge with or be acquired by another entity, your information would likely transfer as part of that transaction. You'd be notified beforehand, and the new owners would be bound by the commitments made in this privacy policy.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 and Australian Privacy Principles give you specific rights over your personal information. These aren't just theoretical—you can actually exercise them.
- Access Your Data: You can request a copy of the personal information we hold about you. We'll provide it within 30 days, usually sooner.
- Correct Inaccuracies: If information we have is wrong or outdated, tell us and we'll fix it promptly.
- Request Deletion: You can ask us to delete your personal information, subject to any legal obligations we have to retain certain records.
- Object to Processing: If you disagree with how we're using your data, you have the right to object and we'll review the situation.
- Withdraw Consent: Where we're processing data based on your consent, you can withdraw that consent at any time.
- Lodge a Complaint: If you're unhappy with how we've handled your information, you can complain to the Office of the Australian Information Commissioner.
To exercise any of these rights, contact us at help@lorendrixa.com or call +61755930673. We'll respond within a reasonable timeframe and walk you through the process.
Data Security Measures
We've implemented technical and organizational safeguards to protect your information from unauthorized access, alteration, or destruction. This includes encrypted connections, secure servers, regular security audits, and limited employee access on a need-to-know basis.
But let's be realistic—no system is 100% secure. While we take extensive precautions, we can't guarantee absolute security. What we can promise is that we'll notify you promptly if there's ever a data breach affecting your information, as required by Australian law.
How Long We Keep Your Information
We don't keep your data forever. Once it's no longer needed for its original purpose, we either delete it or anonymize it so it can't be traced back to you.
General Retention Periods:
Active account information: Maintained while your account is active and for 12 months after your last interaction with us.
Financial records: Kept for 7 years as required by Australian tax law.
Marketing communications: Retained until you unsubscribe, then removed within 30 days.
Technical logs: Typically stored for 90 days unless needed for security investigations.
If you close your account, we'll delete or anonymize your personal data within 60 days, except for information we're legally required to retain.
Cookies and Tracking Technologies
We use cookies—small text files stored on your device—to make our site work properly and to understand how people use it. Some are essential for basic functionality. Others help us improve the experience.
Types of Cookies We Use
- Essential cookies that keep you logged in and remember your preferences
- Analytics cookies that show us which pages people visit and where they get stuck
- Functional cookies that remember settings like font size or language preference
You can control cookies through your browser settings. Just know that blocking certain cookies might make parts of the site less functional. Most browsers let you see what cookies are stored and delete them individually if you prefer.
Third-Party Services and Links
Our site might link to external websites or services that aren't under our control. Once you leave lorendrixa.com, this privacy policy no longer applies. Those sites have their own policies, which you should review before sharing any information.
We try to only link to reputable sources, but we can't be responsible for how other organizations handle your data. Be cautious about what information you share on external platforms.
Children's Privacy
Our services are designed for adults seeking financial education. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.
International Data Transfers
Your information is primarily stored and processed in Australia. Some of our service providers might process data outside Australia, but we only work with providers in countries that offer adequate data protection or that have agreed to contractual safeguards meeting Australian standards.
If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia under this privacy policy and Australian law.
Changes to This Policy
Privacy laws evolve, our practices develop, and sometimes we need to update this policy. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
Minor updates—like correcting typos or clarifying existing practices—might happen without notification. We'll always post the updated version here with a new "Last updated" date at the top.
Continuing to use our services after changes take effect means you accept the updated policy. If you don't agree with changes, you're welcome to close your account before they come into force.
Questions About Your Privacy?
If something in this policy isn't clear, or you have concerns about how we're handling your information, reach out to us. We'd rather answer questions upfront than have you worry about what's happening with your data.